Frequently Asked Questions.

A bookkeeping platform for Nigerian small and medium businesses. It tracks sales, purchases and expenses, manages inventory and stock, records debts and invoices, and produces financial reports. It runs on the web, mobile, Telegram bot, and WhatsApp — all reading the same business data.

Product sellers (shops, fashion, mini-importers), service businesses (freelancers, agencies, logistics), shortlet and hospitality operators, food and delivery businesses, and crypto / financial operators (P2P traders, USDT merchants, FX operators).

It does not process payments or move money. It does not take subscription payments by card or transfer inside the app — plans are assigned by administrators. It is not an accountant, auditor, tax filing service, or licensed financial institution. It is not an offline app.

Register with your email address and a password of at least 6 characters. You may also provide your name, phone number, and business name. A welcome email is sent once the account is created. If you provide a business name at sign-up, that business is created on the free Starter plan with a 7-day trial window.

Yes. One owner account can hold several businesses, each with its own transactions, inventory, contacts and staff. You choose which business to work in after signing in.

New businesses start on Starter with a 7-day trial. Once the window passes, access is blocked until a plan is assigned — contact support to upgrade.

Plans are assigned by NairaFlow App administrators. There is no card or transfer payment flow inside the app today — contact support and your plan will be applied directly.

Not yet. Bulk CSV import for products, contacts and transactions is specified but not built — there is no upload or import endpoint today. Records are entered through the app, Telegram bot, or WhatsApp channel. Ask support if you have a large dataset to bring across.

Yes — CSV export is available for products, contacts, transactions, invoices, supplier invoices and debts. Individual invoices can be downloaded as PDFs. If you need a copy of everything, support can produce it.

No. Every channel talks to the API, so you need an internet connection to record or read anything. There is no offline mode that syncs later.

Passwords and PINs are hashed with bcrypt (10 rounds). Sessions use JWT access and refresh tokens with rotation. Every business query is filtered by business ID (tenant isolation). Login is rate-limited to 5 attempts per minute per IP. Requests run over HTTPS with HSTS and security headers. See the Privacy Policy for the full picture.

Staff can record sales, manage inventory, and work with day-to-day records. They cannot see cost prices or margins, and cannot open financial reports. Those restrictions are enforced server-side, not just hidden on screen.

One on Starter, five on Growth, unlimited on Premium.

Generate a link code in the app (Settings → Connect Telegram) and send it to the bot with /link. Once linked, you can record sales and ask the assistant questions from Telegram. Send /disconnect to unlink.

The WhatsApp channel has a menu for recording sales and expenses, checking balances, and creating a new account. Voice notes are accepted and transcribed. WhatsApp messaging runs on Twilio and is currently in a limited (sandbox) state, so reliability may differ from the app.

The assistant answers questions about your records and proposes actions you confirm before they are applied. Conversations are stored for context, and you can clear history. Your message and recent conversation context are sent to the NairaFlow App AI service — treat it as a processing system and do not paste anything you would not want processed there. See the Privacy Policy for details.

Yes — edit the transaction, or delete it. Deleting a sale or purchase also reverses the stock it moved, so inventory stays correct.

Contact support ([email protected]). Deleting an entire business — including its transactions, products, contacts, invoices and bookings — is performed by administrators and is permanent. There is no self-service account deletion yet. Full steps are on the delete your account page.